View a Suffix

The part of the Claim Suffix-ID after the hyphen is referred to as the "suffix." A different suffix can be used to identify each party in the claim, and to separate different types of damage. For example, the first party to the claim may be assigned the "01" suffix, the second party assigned the "02" suffix, and so on. Bodily injuries and property damage could be assigned different suffixes.

The Claim Suffix view shows the items associated with each suffix, including rental information. Use the Suffix Details page to view:

  • Administrative details

  • An activity history for the suffix

  • Required actions for the suffix, such as assignments and photo capture tasks

How to

The Suffix Details page shows a summary of the claim's details as well as details about the vehicle.

  1. Navigate to the desired claim and open it.

  2. In the claim navigation pane, select the desired Suffix to open the suffix details page.

  1. Navigate to the detail's page of the desired claim.
  2. In the claim navigation pane, select the Suffix Number.

  3. Select the Activity tab.

  4. View the suffix activity log.
  5. As needed, select column headings to sort the list and use the page navigation to view the desired event(s).

The Tasks tab shows a list of required actions for the suffix, such as assignments or photo capture tasks that have been created.

  1. Navigate to the detail's page of the desired claim.
  2. In the claim navigation pane, select the Suffix Number.

  3. Select the Tasks tab.

The Repairs tab in the Claim Suffix view shows the current repair status of the suffix.

  1. Navigate to the detail's page of the desired claim.
  2. In the claim navigation pane, select the Suffix Number.

  3. Select the Repair tab.

Reference

Name Description
Manage Photo Capture Task Opens the Manage Photo Capture Task window where you can choose Task Types, provide Recipient Information, and write a note to the recipient.
Add Photos

Opens the Attach Files window where you can add and upload your photos.
Write Journal Opens the Journal window in the context of the suffix you are in. You can view existing entries and create new entries as needed.
Breakeven Analysis Opens the Breakeven Analysis page. Use the Breakeven Analysis page to determine the break-even point for repairable versus total loss valuations. You must be configured for WorkCenter Total Loss.
TL Checklist Opens he Total Loss Checklist. Use the Total Loss Checklist to track the progress of key points in the total loss valuation process. You must be configured for WorkCenter Total Loss.
Request Total Loss Opens the Total Loss Valuation form. You must be configured for WorkCenter Total Loss.
Edit Suffix This feature may not be available to all users. See Edit a Suffix.
Print The claim details open in a print preview window showing how the page will look once printed.
Name Description
Property Type Select the type of property involved in the claim-suffix.
Type of Loss Select the type of loss (e.g., collision, fire, etc.) from the list.
Suffix Status The status of the suffix.
Loss Designation

Select the designation of the loss (e.g., Total Loss or Partial) from the list.
Loss State Select the state where the loss occurred.
Deductible Enter the deductible associated with the policy if known and select its status as Waved, Unknown, or Not Waived from the list.
Claimant, Insured, and Owner

Each section contains the contact information for the various parties associated with the claim-suffix.

Potential Fraud/Approved to Pay Select Yes or No from the list.
Liability Enter any liability.
Name Description
VIN If you have the Vehicle Identification Number (VIN), enter it in the spaces provided, and select Decode VIN.
Decode VIN Select Decode VIN to decode the VIN and complete the vehicle description fields based on the Vehicle Identification Number.
VIN Not Available Select this option if you do not have the Vehicle Identification Number. Then, complete the description fields in order.
Vehicle Type

Select the type of vehicle from the list.

  • Car, Truck, Van, SUV
Year Select the year the vehicle was manufactured.
Make Select the manufacturer of the vehicle.
Model Select the model of the vehicle.
Sub-Model Select the sub-model of the vehicle.
Body Style Select the body style of the vehicle.
Engine Select the type of engine used in the vehicle.
Transmission Select the type of transmission used in the vehicle.
Drive Train Select the drive train used in the vehicle.
Fuel Type Select the vehicle's fuel type.
License Plate

Enter the vehicle license plate number, the state/province where the vehicle is registered.
Exp. Select the registration tag expiration month and year from the lists.
Exterior Color

Select the color of the vehicle from the list.
Mileage (in miles) Enter the odometer reading or select True Mileage Unknown.
Drivable Select Yes or No from the list.
Prior Damage Select Yes or No from the list.
Primary POI Select the Primary Point Of Impact from the list.
Secondary POI(s) Select the Secondary Point(s) Of Impact from the list if any. To select more than one Secondary POI from the list, press the Ctrl key on your computer keyboard while clicking the item.
Damage Description Enter any notes that may explain the cause or details of the damage.
Location The details of the vehicle's location including its name, address, and phone number.
Name Description
Entry A description of the action taken on the claim.
Category What category (Claim, Assignment, etc.) the action belongs to.
Document Any documents that were added/changed during the action.
Level

The level (the whole claim or a specific suffix) associated with the activity.

Date/Time The date and time the activity occurred.
Author The user who performed the action.
Related Topics Link IconRelated topics