Current Assignments FAQs

At times you might need to refresh the mobile interface to reflect changes. To refresh, you can press the F5 key or click the refresh button on your browser's tool bar.

As soon as you click Send Update(s), the new status (for example, Arrived On Site) is reflected on the Dispatch board to show your progress throughout the day.

If you have not saved your new itinerary order, you can click Cancel to revert back to your original schedule. If you have already saved your schedule, you can manually reorder your itinerary back to the original.

The upgraded mobile interface automatically searches for an Internet connection. If your connection is lost and then reconnected, the mobile interface continues without interruption, and you do not need to log back in. Status updates are communicated only with an Internet connection.

You can change the status if you have not clicked Send Update(s); however, if you have clicked the Send Update(s) button, the status is already communicated to the Dispatcher and can no longer be changed.

The system allows you to change status on multiple assignments and update them all at once using the Send Update(s) button. Note that the time stamp on your local computer applies to all of the updates when successfully communicated.

If you encounter an error message, refresh your browser by pressing the F5 key or click the refresh button on your browser's tool bar. If the error persists, follow your normal escalation procedures.

Once your schedule is reordered, the drive times are estimated using driving statistics. These times are estimates only and may not reflect “scheduled” times that account for other various factors. You will notice an asterisk (*) beside an estimated arrival time.