Mitchell ServiceLink - Powered by UpdatePromise

Insurance companies can access Mitchell ServiceLink Powered by UpdatePromise messages in WorkCenter. The messaging platform allows shops to facilitate and view messages between the shop and the primary contact of the vehicle being repaired.

Insurance companies can review all messages between the shops and the customers. They can also access completed customer satisfaction surveys.

Note: This feature is only available for repair facilities with insurance company partners that belong to the Mitchell ServiceLink program.

How to

  1. Open the claim in WorkCenter.

  2. From the claim, select Consumer Engagement in the navigation pane under Suffix ID.

  3. Scroll down to view messages.

  4. Select New to Old or Old to New to sort the messages.

  1. Open the claim in WorkCenter.

  2. From the claim, select Consumer Engagement in the navigation pane under Suffix ID.

  3. Scroll down to view messages.

  4. Select New to Old or Old to New to sort the messages.

  5. If a CSI Survey has been generated for a job on a claim, it can be viewed on the Messages tab. The survey opens in a new browser window and shows individual responses to the survey along with the score.