Work Queue

The Work Queue lists the work items you want to view in the workspace. You can select a Work Queue by opening the Work Queue menu and selecting an available option. As a default setting, the Work Queue is set to Total Loss Valuations, and lists your work according to the current View setting. If desired, you can change this default setting to another page under your My Account settings. The Work Queue is the first page that appears after you log in to the program.

The Work Queue provides access to the following:

Total Loss Valuations
Specialty Valuations
Claims
Tasks
Assignments

The Work Queue Menu	Total Loss Valuations Work Queue

The Work Queue list shows up to twenty-five records per page and is initially sorted by Claim-Suffix ID. Use the list controls to change the sorting order, and to page through the list.

Note: Valuations that remain unopened since their most recent changes are highlighted in green.

How to

Reference

Common Values (Status)

In the Workspace list, the Status column indicates the current state, or disposition, of the valuation request. If the status of a valuation request changes after the Work Queue results are returned, the record is highlighted green to indicate the change. The updated status will be shown the next time the list is refreshed.

Name	Description
Unsubmitted	The request has been started and saved, but not submitted.
Pending Additional Research	The request has been submitted, but is on hold pending additional research.
Submitted	The request has been submitted for processing, but the report has not been returned.
Received	The request was submitted and received.
Pending Settlement	The request has been processed, the revised reports are complete, and the total loss claim is awaiting settlement. In the Work Queue, any valuation records that are pending a settlement review are highlighted in green. The record will remain green until the valuation report is viewed
Settled	The claim has been settled and a specified amount has been paid to the Insured or Claimant. The total loss valuation process is complete, and the vehicle may become available for salvage.
Closed w/o Payment	The valuation has been closed without generating a total loss payment
Authorization Failed	A manager has denied the request to submit the specialty vehicle for a valuation.
Irresolvable	There was insufficient information available about the vehicle to produce a valuation.
Failed Request	The valuation request was submitted, but did not pass the validation process.
Pending Quote	The valuation was submitted with After-Market Parts set to Quote to be valued by the Total Loss Service Center.
Pending Additional Research - On Hold	The request has been submitted but is on hold pending additional information. An information icon is displayed next to the status, hovering over the icon will display the information needed for the Total Loss Service Center to proceed with the claim.
Pending Tax Validation	The request has been submitted, but additional information regarding taxes and fees needs to be resolved.

List Controls	Sorting Indicators
	Ascending Order Indicates the list is sorted by this column in ascending order.
	Descending Order Indicates the list is sorted by this column in descending order.
	List Navigation
	First Displays the first page of the list.
	Previous Returns to the previous page of the list.
	Next Displays the next page of the list.
	Last Displays the last page of the list.

Field Descriptions
View	Select the valuation data you want to include in the list. Then, click Refresh to update the list with the current view.
All Open Valuations	Lists all valuations that are pending settlement or additional research, unsubmitted, or submitted but not closed.
Unsubmitted Valuations	Lists all valuations with a status of "Unsubmitted."
Reports Received	Lists all valuations for which a report has been received.
Submitted Valuations	Lists all valuations with a status of "Submitted."
Settled Valuations	Lists all valuations with a status of "Settled."
Closed Valuations	Lists all valuations with a status of "Settled," or "Closed w/o Payment."
	Refresh Click Refresh to update the list with the current view.

Column Descriptions
Claim-Suffix ID	Click the Claim-Suffix ID to open the Valuation Request.
Contact	Displays the last name, first name of the point of contact for the vehicle. Contact information may be for the Insured, Claimant, or Owner of the vehicle. Enter and review contact information on the Valuation Request Worksheet.
Vehicle	Displays the vehicle year, make, and model. The severe problem history icon () appears next to vehicles with a severe problem history, e.g., salvage title, air bag deployment, or frame damage.
Vehicle Type	(Specialty valuations only) Indicates the type of vehicle associated with the claim.
Document	Indicates the type of document associated with the claim.
Created Date	Displays the date and time the Valuation Request was created.
Status	Indicates the status of the Valuation Request as one of the following: Unsubmitted The request has been started, but has not been submitted. Pending Additional Research The request is on hold, pending additional research. Submitted The request has been submitted for processing. Received The request was submitted and received. Pending Authorization The specialty vehicle request is awaiting approval before it can be submitted for processing. Pending Settlement The request has been processed and is waiting settlement. Authorization Failed A manager has denied the request to submit the specialty vehicle for valuation. Failed Request The system was unable to process the valuation request. Irresolvable There was insufficient information available about the vehicle to produce a valuation.
	Indicates a sortable column.