Requests

Use the Request tab to request supplements for an existing Opportunity or Repair Order from your DRP partner. This type of request is known as a Staff Supplement request.

You can create new requests, edit existing requests, or check the status of requests.

Note: This tab is only available if you are licensed for RCE Communications.

How to

  1. In an open RO or Opportunity, click the Activity tab, and then click the Requests tab. The New Request dialog box appears.
  2. Enter the Request Type.
  3. Add any Details that may be relevant to the request.
  4. Add the Reviewer ID, if appropriate.
  5. Click Send.
  1. In an open RO or Opportunity, click the Activity tab.
  2. Select a request in the list.The lower part of the window displays details for that request.
  3. Click Edit Request.
  4. Make changes to the Status Details and Request Details.
  5. Click Update.

Reference

Item

Description

Status

Status/progress of the request.

Age

How old is the request, calculated from the Sent On date.

Type

The type of request; usually Staff Supplement.

Sent To

Where/to whom the request was sent.

Sent On

Date the request was sent.

Requested By

Name of the person making the request.

New Request

Click to create a new request.

Cancel Request

Select a request in the list above and click here to cancel the request.
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