Total Loss

After you've created the estimate in your estimating system, complete these steps in RepairCenter to identify a possible total loss:

1. On the toolbar, click Jobs, then click List View.
2. On the List View tab, click to select the opportunity.
3. Click Convert to RO.
4. In the "You are about to convert the following Opportunity to a Repair Order" message, click OK.
5. In any additional messages, provide input as needed until the conversion is complete. (For help completing the Marketing dialog box, see Complete force marketing information.)

6. On the toolbar, click Jobs, then click Whiteboard.
7. On the Whiteboard tab, click to select the appropriate repair order, and then click Job Information.

8. In the Job Information dialog box, in the Job Type list, click Possible Total Loss.

   Note: If your shop's Job Type list doesn't include this exact value, choose something comparable.

9. Under Hold, select the Place job on hold and remove hours from schedule check box.
10. In the Enter reason box, type Possible Total Loss.
11. Click the Update button to save your work to save your work and return to the Whiteboard tab.
12. On the Whiteboard tab, double-click to open the repair order.
13. Click the Activity tab. The Activity tab opens to the Notes tab.
14. On the Notes tab, click Add Note.
15. Under New Note, in the Name box, type Possible Total Loss.
16. Select the Critical check box.

• In the box to the right of the Name box, you can type additional details.

18. Click Save.

1. Return any parts that may have been ordered already.
2. On the toolbar, click Jobs, then click Whiteboard.
3. On the Whiteboard tab, double-click to open the appropriate repair order.
4. Click the Activity tab. The Activity tab opens to the Notes tab.
5. On the Notes tab, click to select the "Possible Total Loss" note.
6. Under Existing Note, click to clear the Critical check box.
7. Click Save.
8. Switch to your estimating system.
9. In your estimating system, create another estimate by doing one of the following:

• If you're using Mitchell Estimating or Audatex®, duplicate the existing estimate.
• If you're using CCC One®, create a new estimate.

10. Add the following to the estimate, as needed:

• Tow bills
• Tear-down charges
• Storage charges
• Any additional charges or fees

11. Save the estimate.
12. Switch to RepairCenter.
13. On the toolbar, click Jobs, then click List View.
14. On the List View tab, click to select the opportunity (if you don't see it, click Refresh ).
15. Click the Merge with... arrow, and then click RO.
16. In the Merge with RO dialog box, click the appropriate repair order to select it.

• If you need to find the appropriate repair order, click Search for more.

17. Under Merge options, click an option to select what information the opportunity (the "source") replaces in the repair order.

    

18. Click Continue.
19. In the confirmation message, click Yes to complete the merger.
20. On the toolbar, click Jobs, then click Whiteboard.
21. On the Whiteboard tab, click to select the appropriate repair order, and then click Job Information.

22. In the Job Information dialog box, in the Job Type list, click Total Loss.

    Note: If your shop's Job Type list doesn't include this exact value, choose something comparable.

23. Under Hold, click to clear the Place job on hold and remove hours from schedule check box.
24. Click the Update button to save your work to save your work and return to the Whiteboard tab.
25. On the Whiteboard tab, double-click to open the repair order.
26. Click the Dates tab.
27. Under Repair, click the Completed arrow and select the date the vehicle was declared a total loss.
28. Under Delivery, click the Delivered arrow and select the date the vehicle left the shop.
29. Click the Update button to save your work.
30. Close the repair order.