Not Sent Assignments Tab

The Work Queue allows you to view your desired work items in the workspace. When you open Assignments from the Work Queue menu, the assignments are divided between two tabs: the Not Sent Assignments tab and the Sent Assignments tab.

The Not Sent Assignments list includes all assignments that have not yet been sent to an appraiser. Use the Not Sent Assignments list to:

  • View assignment and claim-suffix details

  • Assign a resource to do the appraisal

  • Send the assignment to the appraiser

When an assignment is sent to an appraiser, it is moved to the Sent Assignments list.

How to

  1. On the Work Queue menu in the navigation bar, select Assignments to open the Assignments Work Queue page.

  2. Select the Not Sent Assignments tab to view the desired assignment list.

  3. Use the available filters to limit the assignment list to only show the items you want.
  4. Select any column heading to sort the list. A next to the column heading indicates ascending order. A next to the column heading indicates descending order.
  5. Select any Claim-Suffix number to open the claim and view its claim and assignment details.

  1. On the Work Queue menu in the navigation bar, select Assignments to open the Assignments Work Queue page.

  2. Select the Not Sent Assignments tab.

  3. Do one of the following:

    • Select the check box(es) for the desired assignment(s) and select Assign to Resource.

    • Select Assign in the Resource column for an individual assignment.

  4. Select a resource from the Resource Lookup window. You can search for a particular agent, browse all agents, or select one from your favorites.

  5. Click Select to assign the resource to the assignment.

  1. On the Work Queue menu in the navigation bar, select Assignments to open the Assignments Work Queue page.

  2. Select the Not Sent Assignment tab.

  3. Select the check box(es) for the desired assignment(s).

    Note: Assignments can only be sent when they have a Ready status. If you try to send an assignment which is not ready, you will receive an error message.

  4. Select Send.

Reference

Name Description
Dispatch Center Select a dispatch center to view only the assignments whose claim-suffixes are associated with that center.
Inspection Site Select an inspection site to view only the assignments whose claim-suffixes are associated with that site.
Urgency Select an urgency level from the list to view only those assignments whose claim-suffixes have that level of urgency.
Assignment Type Select All, Original, or Supplement to view only assignments of that specific type.
Status Select a claim-suffix status to view only the assignments whose claim-suffixes have that status.
Address Validation Select All, Valid, or Invalid to view only assignments with that type of address validation.
Appraisal Resource Select All, Assigned, or Unassigned to view only assignments that have/have not been assigned to a resource.
Assignment Locations Enter the City, State/Province, and ZIP/Postal Code to view only assignments within that location. You can enter more than one City or ZIP/Postal Code by separating them with commas.
Maintain Location Filters Select the check box to retain the Assignment Location filters if you select Clear Filters. This allows you to clear all filters except the Assignment Location filters.
Created Date The date the claim was first entered. Select a range, or select to choose an exact date.
Clear Filters Select to reset the filters. When the Maintain Location Filters check box is selected, the Assignment Locations will not be cleared.