Chat with Support
Use the chat feature to obtain technical support with a live agent. Available hours are 5:00 AM to 5:00 PM Pacific Standard Time. If an agent is not available, the chat icon won't open the chat feature.
Note: The Chat feature is not available for Mitchell Diagnostics.
Note: Some insurance companies may have this feature disabled for Staff users.
How to
-
In the Chat window, enter your email, phone number, and the subject of your chat. Enter a claim number if you have one available.
Note: The Chat window doesn't appear if a live agent isn't available.
-
Click Start Chat. The Waiting to Chat window appears while you are connecting.
-
Enter your text in the Type your message box and press Enter to send your message.
Tip: The chat window remains visible even if you go to another page. The chat window is not visible if you go to Mitchell Diagnostics.
-
Click X to close the chat.