Understanding Invoices

Once you finish updating a work order and successfully submit it for payment, it becomes an invoice. Invoices are sent to insurance companies for payment in real-time or batches, depending on the insurance carrier. You cannot make changes to an invoice once it has been submitted to an insurance company.

The status for an invoice depends on the Insurance Partner to which the invoice is being submitted for payment.

An Invoice can have a status of:

Completed (finished but has not been queued to be sent to the insurance company).
Waiting for Batch (will be sent to the insurance company shortly). (Depending upon your insurance partner, this status may not be shown.)
Batched out for payment (sent to the insurance company, awaiting response). (Depending upon your insurance partner, this status may not be shown.)
Payment Paid.
Rejected.