File Formats for Attachments

See the acceptable file formats listed in the reference section below:

Reference

Accepted file formats – images

Note: File limit size for images is 10 MB.

File format	File name extension
Joint Photographic Experts Group	.jpg or .jpeg
Graphics Interchange Format	.gif
Tagged Image File Format	.tif or .tiff
Portable Network Graphic	.png

Accepted file formats – Documents

Note: File limit size for documents is 10 MB.

File format	File name extension
Microsoft Word document	.doc or .docx
Portable Document Format	.pdf
ASCII or Unicode Plaintext	.txt
Rich Text	.rtf
Microsoft Excel document	.xls or .xlsx
Comma Separated Value (for use in Excel)	.csv

If you receive an error message when uploading photos, try the following:

Reason/Issue	Solution
Image size is too large.	File size limit is 10 MB per image. If the resolution on the image is over 2800 X 3200, the image may be to large. Navigate to the image in Windows Explorer. Hover over the image with your mouse and review the resolution. Open the image in a photo-editing application like Microsoft Paint and re-size the image. Most insurance companies accept photos with a resolution of 480 x 640.
Browser	Try a different internet browser. Chrome is reported to allow a larger number of attachments.
Too Many Attachments	Reduce the number of attachments you are uploading at one time.

Reason/Issue

Solution

Image size is too large.

File size limit is 10 MB per image. If the resolution on the image is over 2800 X 3200, the image may be to large.

Navigate to the image in Windows Explorer.
Hover over the image with your mouse and review the resolution.
Open the image in a photo-editing application like Microsoft Paint and re-size the image. Most insurance companies accept photos with a resolution of 480 x 640.

Browser

Try a different internet browser. Chrome is reported to allow a larger number of attachments.

Too Many Attachments

Reduce the number of attachments you are uploading at one time.